{"doi":"10.1353/hpu.2021.0060","title":"Clinician Experience with Telemedicine at a Safety-net Hospital Network during COVID-19: A Cross-sectional Survey","abstract":"Objective: The COVID-19 pandemic prompted unprecedented expansion of telemedicine services. We sought to describe clinician experiences providing telemedicine to publicly-insured, low-income patients during COVID-19. Methods: Online survey of ambulatory clinicians in an urban safety-net hospital system, conducted May 28 2020-July 14 2020. Results: Among 311 participants (response rate 48.3%), 34.7% (N=108/311) practiced in primary/urgent care, 37.0% (N=115/311) medical specialty and 7.7% (N=24/311) surgical clinics. 87.8% (273/311) had conducted telephone visits, 26% (81/311) video. Participants reported observing both technical and non-technical patient barriers. Clinicians reported concerns about the diagnostic safety of telephone (58.9%, 129/219) vs video (35.3%, 24/68). However, clinician comfort with telemedicine was high (89.3% (216/242) for telephone, 91.0% (61/67) for video), with many clinicians (220/239 or 92.1% telephone, 60/66 or 90.9% video) planning to continue telemedicine after COVID-19. Conclusions: Clinicians in a safety-net healthcare system report high comfort with and intention to continue telemedicine after the pandemic, despite patient challenges and safety concerns.","journal":"Journal of Health Care for the Poor and Underserved","year":2021,"id":179487,"datarank":0.0,"base_score":0.0,"endowment":0.0,"self_citation_contribution":0.0,"citation_network_contribution":0.0,"self_endowment_contribution":0.0,"citer_contribution":0.0,"corpus_percentile":null,"corpus_rank":null,"citation_count":18,"citer_count":0,"citers_with_citation_signal":0,"citers_with_endowment":0,"datacite_reuse_total":0,"is_dataset":false,"is_dataset_confidence":0.7045,"is_data_producer":false,"deposit_databanks":null,"is_oa":true,"file_count":0,"downloads":0,"has_version_chain":false,"published_date":"2021-01-01","fair_score":null,"fair_percentile":null,"algorithm_id":"datarank_citation_only_1hop_v6","ranking_scope":"data_only","authors":[{"id":356244,"name":"Elaine C. Khoong","orcid":"0000-0002-2514-3572","position":1,"is_corresponding":false},{"id":727031,"name":"Malini A. Nijagal","orcid":"0000-0002-0827-6824","position":2,"is_corresponding":false},{"id":360985,"name":"Courtney R. Lyles","orcid":"0000-0002-1111-8595","position":3,"is_corresponding":false},{"id":727032,"name":"George Su","orcid":"0000-0001-7233-8981","position":4,"is_corresponding":false},{"id":727033,"name":"Triveni DeFries","orcid":"0000-0002-3050-4811","position":5,"is_corresponding":false},{"id":353553,"name":"Urmimala Sarkar","orcid":"0000-0003-4213-4405","position":6,"is_corresponding":false},{"id":265840,"name":"Delphine S. Tuot","orcid":"0000-0003-1484-8945","position":7,"is_corresponding":false},{"id":374108,"name":"Anjana E. Sharma","orcid":"0000-0001-5541-2414","position":0,"is_corresponding":true}],"reference_count":50,"raw_metadata":null,"created_at":"2026-07-18T23:47:48.974996Z","pmid":"37020792","pmcid":null,"fwci":null,"citation_percentile":null,"influential_citations":0,"oa_status":null,"license":null,"views":0,"total_file_size_bytes":0,"version_count":0,"fair_f":null,"fair_a":null,"fair_i":null,"fair_r":null,"fair_zscore":null,"fair_rationale":null,"fair_model":null,"fair_agent_version":null,"fair_fulltext_source":null,"fair_has_llm":null,"fair_computed_at":null,"clinical_trials":[],"software_tools":[],"db_accessions":[],"linked_datasets":[],"topics":[]}